Bright Pattern, provider of omnichannel cloud contact center software announces its partnership and integration with data provider The Data Group. This integration strategically provides valuable data population capabilities for agents using Bright Pattern Contact Center software solutions. Continue reading Bright Pattern Offers Contact Centers Real-Time Caller Data from The Data Group
Daily Archives: July 6, 2017
Teleperformance in Benelux and Norton by Symantec Win Partnership Award
Teleperformance, the global leader in outsourced omnichannel customer experience management announced its customer support operations in Benelux, delivered in partnership with Norton by Symantec, received the prestigious National Contact Center Awards (NCCA) Partnership Award at the Customer First Awards. Continue reading Teleperformance in Benelux and Norton by Symantec Win Partnership Award
Mitel Completes Acquisition of Toshiba Unified Communications Systems Business Assets
Mitel®, a global leader of enterprise communications announced that it has completed the acquisition of certain assets, inventory and support obligations from Toshiba Corporation’s Unified Communications business. The announcement follows the Memorandum of Understanding signed by the two companies. Continue reading Mitel Completes Acquisition of Toshiba Unified Communications Systems Business Assets
Agent Preferences v Shift Bidding – Which to Choose? asks Teleopti
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer… Continue reading Agent Preferences v Shift Bidding – Which to Choose? asks Teleopti