Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June. Continue reading Portsmouth City Council Extends Call Recording To More Departments
The user interface is like a joke. If you have to explain it, it’s probably not that great. Here, Stephen Parker, CEO of Parker Software, producer of live chat software, explains the key elements that make for a good user interface — from the visual aesthetics of the design to user ergonomics and functionality. Continue reading What makes a good user interface?
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics announces a partnership with Zenylitics, a leading provider of speech analytics program management and quality assurance services. Zenylitics will incorporate the CallMiner Eureka speech analytics platform with its extensive contact center and speech analytics expertise to provide full-service QA solutions while delivering significant value with analytics initiatives to drive client revenue and market share. Continue reading CallMiner Eureka Selected to Help Zenylitics Bring the Power of Speech Analytics to Small and Mid-Sized Businesses
Cincom Systems, a worldwide software provider, announced that Alaska National Insurance Company, a leading insurer offering a comprehensive spectrum of commercial lines insurance coverage, has successfully implemented Cincom Eloquence® as its new customer communications solution. Continue reading Alaska National Insurance Company Implements Cincom’s Customer Communications Software
Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced that TMC, a global, integrated media company, has awarded Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award. The Communications Solutions Product of the Year Award is one of TMC’s most coveted awards, recognizing exceptional products and services. Continue reading TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner