Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s Skype for Business platform. Continue reading Enghouse & Partners Recognise Success
Monthly Archives: July 2017
Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017
Firstsource Solutions, the customer experience expert, has been recognised as a “Major Contender” in Everest Group’s Contact Center Outsourcing (CCO) – PEAK Matrix™ Assessment 2017. Continue reading Firstsource positioned as a “Major Contender” in the Everest Group’s Contact Center Outsourcing (CCO) PEAK Matrix™ Assessment 2017
Calabrio Launches Managed Services for Analytics and Workforce Management
Calabrio, a leading provider of customer engagement and analytics software announced the launch of new managed service offerings for Analytics and Workforce Management (WFM) that enable customers to accelerate the value of Calabrio ONE—all while minimizing the challenges faced when implementing and managing new technology. Continue reading Calabrio Launches Managed Services for Analytics and Workforce Management
Alliance Between ASC and TELES: New Cloud Recording Offer for Mobile Phones
ASC and TELES announced a joint Cloud-based call recording solution for recording and documentation of mobile interactions compliant with MiFID II. TELES joined with ASC Technologies, a leading provider for recording and analytics of business communications, to meet the growing demand for coverage of mobile communications out of the Cloud. Continue reading Alliance Between ASC and TELES: New Cloud Recording Offer for Mobile Phones
Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation
Five9, a leading provider of cloud software for the enterprise contact center market announced the availability of Summer Release 2017, the latest major release of the award winning Virtual Contact Center (VCC). This release provides a global contact center solution that meets the requirements of today’s leading multinational enterprises. Continue reading Five9 Launches Major Release for Global Enterprises, Providing a Powerful Cloud Platform That Enables Digital Transformation
CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire
CafeX Communications® announced Cosmos, the latest version of its omnichannel customer service solution for Microsoft Dynamics 365, at Microsoft Inspire 2017 in Washington, D.C. Cosmos introduces mobile customer support, making it simple for businesses to add live assistance capabilities to mobile applications. Continue reading CafeX Unveils New Version of Omnichannel Solution for Dynamics 365 at Microsoft Inspire