Mitel®, a global leader in enterprise communications, has been acknowledged as a Leader for the fourth consecutive year in the Gartner Magic Quadrant for Unified Communications. Continue reading Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Monthly Archives: July 2017
Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
Sonus Networks introduced a bundled solution, Sonus Advantage, that will help enterprises deploy unified communications (UC) more quickly, easily and securely in their networks. Sonus Advantage addresses the growing need among enterprises to quickly adapt their network capabilities as they transition from legacy-based TDM communications to IP-based UC. Continue reading Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
No Calls Please, We’re British!
Bank customers in the UK politely prefer not to speak to a human adviser by phone when approaching their bank for help, even in cases of fraud, according to research by Avaya, the global leader in delivering superior customer experiences. Continue reading No Calls Please, We’re British!
How brands need to adopt a new model to deliver meaningful conversations
By Neil Titcomb, Regional Sales Director Northern Europe at Eptica... The growing importance of customer experience is fundamentally changing how companies are structuring and delivering service to consumers. The old model of a voice-centric call centre that was expanded piecemeal to cover new channels is simply too labour-intensive and fails to deliver the fast, consistent and high quality conversations that today’s consumers are demanding. Continue reading How brands need to adopt a new model to deliver meaningful conversations
Adobe Transforms Personalisation With Artificial Intelligence
Today’s most successful brands already use data science to personalise experiences and address customer needs. Brands are increasingly building internal statistical models and algorithms to tailor experiences and yet most are not fully leveraging artificial intelligence (AI) technology. Continue reading Adobe Transforms Personalisation With Artificial Intelligence
NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. Continue reading NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards