The numbers are in, and InMoment has a lot to celebrate. The pioneering customer experience (CX) intelligence platform saw strong success across many fronts during the first six months of the year, including unparalleled levels of new business acquisition, strong validation of both its current platform and innovation vision, and important investments in leadership. Continue reading InMoment Celebrates Record-breaking Sales, Strong Validation for CX Technology and Future Vision
Mitel®, a global leader in enterprise communications, has been acknowledged as a Leader for the fourth consecutive year in the Gartner Magic Quadrant for Unified Communications. Continue reading Mitel Named a Leader in Gartner Magic Quadrant for Unified Communications for Fourth Consecutive Year
Sonus Networks introduced a bundled solution, Sonus Advantage, that will help enterprises deploy unified communications (UC) more quickly, easily and securely in their networks. Sonus Advantage addresses the growing need among enterprises to quickly adapt their network capabilities as they transition from legacy-based TDM communications to IP-based UC. Continue reading Sonus Accelerates and Simplifies Enterprise Unified Communications Migration with Sonus Advantage
Bank customers in the UK politely prefer not to speak to a human adviser by phone when approaching their bank for help, even in cases of fraud, according to research by Avaya, the global leader in delivering superior customer experiences. Continue reading No Calls Please, We’re British!
By Neil Titcomb, Regional Sales Director Northern Europe at Eptica... The growing importance of customer experience is fundamentally changing how companies are structuring and delivering service to consumers. The old model of a voice-centric call centre that was expanded piecemeal to cover new channels is simply too labour-intensive and fails to deliver the fast, consistent and high quality conversations that today’s consumers are demanding. Continue reading How brands need to adopt a new model to deliver meaningful conversations