Adobe Transforms Personalisation With Artificial Intelligence

Today’s most successful brands already use data science to personalise experiences and address customer needs. Brands are increasingly building internal statistical models and algorithms to tailor experiences and yet most are not fully leveraging artificial intelligence (AI) technology. Continue reading Adobe Transforms Personalisation With Artificial Intelligence

NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been awarded twice in Corporate Vision’s 2017 Technology Innovator Awards. The company was named Best Contact Centre Solutions Provider by the monthly publication and won the Innovation Award for its ContactWorld technology. Continue reading NewVoiceMedia celebrates double win in Corporate Vision’s 2017 Technology Innovator Awards

Motorola Solutions Strengthens Its Next-Generation 911 Software Portfolio with Acquisition of Airbus DS Communications

Motorola Solutions announced that it has executed a definitive agreement with Airbus SE (stock exchange symbol: AIR) under which the company will acquire Plant Holdings, Inc., which holds the Airbus DS Communications business. Terms of the transaction were not disclosed. Continue reading Motorola Solutions Strengthens Its Next-Generation 911 Software Portfolio with Acquisition of Airbus DS Communications

Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Salesforce introduced the next generation of Service Cloud, the #1 customer service platform. Built on the Salesforce Lightning component-based framework, companies can easily configure and set up Service Cloud for their organizations in a single day. With Lightning-Ready partner apps and Lightning App Builder for Service, companies can easily customize and extend Service Cloud. Continue reading Salesforce Delivers the Next Generation of the World’s #1 Customer Service Platform

Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services

RC_LOGOC_RGBRingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that ChenMed, a physician-led, full-risk primary care market leader transforming healthcare for seniors, has deployed RingCentral Office® and RingCentral Contact Center™ cloud communications solutions. Based on the successful roll-out of 1,900 RingCentral Office seats, and the significant upgrade from ChenMed’s previous provider, ChenMed decided to also add over 300 RingCentral Contact Center seats. Continue reading Innovative Primary Care Provider ChenMed Deploys RingCentral Enterprise Cloud Communications Solutions to Deliver Excellent Patient Care Services

Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support

Reliability is the Number One requirement for systems or devices used to keep people safe or rescue them from dangerous situations. For Marine Rescue Technologies (MRT), which provides marine safety equipment approved by the U.S. Coast Guard and other international organizations, reliability was also the Number One requirement driving the company to Zang Office for their cloud-based telephony system. Continue reading Zang Office Delivers a Lifesaver to Marine Rescue Technologies Customer Support