4 ways to increase productivity in the contact centre

Improving agent motivation and productivity has long been a challenge for the contact centre. In fact, some of the more outdated tactics to improve productivity have probably contributed to low levels of job satisfaction and the high agent turnover rate for which the industry is famous. Industry sources estimate that agent churn is as high as of 26 per cent, costing the industry  as much as £2.3 billion annually. Continue reading 4 ways to increase productivity in the contact centre

Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Vodafone Business Services (VBS) has announced Vodafone CRM – a suite of cloudbased customer management applications in partnership with SugarCRM, designed to enable Small & Medium enterprises have a 360 degree customer view and to build greater customer relationships. Continue reading Vodafone launches cloud based Customer Management apps for SMEs in partnership with SugarCRM

Ormuco Launches Fully Managed Cloud Service in Finland in Collaboration with HPE and ALSO

Montreal-based Ormuco, in collaboration with Hewlett Packard Enterprise (HPE) and ALSO, launched a fully managed cloud computing service in Finland that offers enterprise customers, service providers, independent software vendors (ISVs) and resellers true workload portability in an open, vendor-neutral, hybrid cloud environment. Continue reading Ormuco Launches Fully Managed Cloud Service in Finland in Collaboration with HPE and ALSO

Verizon 2017 Payment Security Report demonstrates a link between payment card security standard compliance and the ability to defend against cyberattacks

With cybercrime on the increase, payment card security is increasingly a focus for companies and consumers alike. The Payment Card Industry Data Security Standard (PCI DSS) is there to help businesses that take card payments protect their payment systems from breaches and theft of cardholder data. The findings from the Verizon 2017 Payment Security Report (2017 PSR) demonstrate a link between organizations being compliant with the standard, and their ability to defend themselves against cyberattacks. Continue reading Verizon 2017 Payment Security Report demonstrates a link between payment card security standard compliance and the ability to defend against cyberattacks