LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio

IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited

IFS, the global enterprise applications company announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a complete end-to-end customer engagement solution. Continue reading IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited

NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Continue reading NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations

‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work

As the great summer getaway begins, a national survey of small business owners found those in the millennial generation are most likely to want more time offline. 73% of 25-34 year olds would like more time unconnected, compared with 53% of 45-54 year olds and 40% of over 55s who would like time switched-off from devices. Continue reading ‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work

German Operator Selects New Emergency Service Location Intelligence Solution from Telsis

German network operator M-net Telekommunikations GmbH has chosen Telsis’ Emergency Service Location Information (ESLI) solution to upgrade their telecommunications network. By upgrading to ESLI, M-net will be able to comply with new German regulation that requires caller location information to be supplied in the signalling for calls to emergency services. Continue reading German Operator Selects New Emergency Service Location Intelligence Solution from Telsis