Noble Systems Announces Award Winners at SNUG 2017 EMEA

Noble Systems, a global leader in omnichannel contact centre technology solutions, presented its annual Select Noble Users Group Awards at the company’s 2017 SNUG EMEA conference – a gathering of Noble Systems clients and partners – held at the end of June at The Lowry Hotel in Manchester, UK. Continue reading Noble Systems Announces Award Winners at SNUG 2017 EMEA

Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior

Mattersight Corporation, the pioneer in personality-based software applications, has received a new patent which combines the companyâs speech analytics and predictive behavior models to create artificial intelligence (AI) algorithms capable of generating chatbot communication that is both humanized and personalized. Continue reading Mattersight Issued New Patent For Chatbot that Understands Different Personalities & Behavior

New Head of Client and Business Development joins Parseq’s Finance & Administration division

Harvey Hieke joins Parseq’s Finance & Administration division as their new Head of Client and Business Development. Harvey brings with him over 29 years in the BPO industry and forms part of the senior leadership team working alongside Managing Director, Craig Naylor-Smith. Continue reading New Head of Client and Business Development joins Parseq’s Finance & Administration division