NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations announced that its ContactWorld platform is a finalist in the 2017 SaaS Awards Programme in the SaaS Product for Customer Services / CRM category.

With awards for excellence and innovation in SaaS, the programme is now in its second year of recognising and celebrating innovation in software and accepts entries worldwide.

“Software as a service is the new software standard”, said Larry Johnson, SaaS Awards organiser. “The global competition is incredibly fierce, with disruptive technologies shaking up the marketplace – and the dust is far from settled. In our second year promoting SaaS, we have seen a huge variety of submissions from the US and outside North America – comprising organisations of all sizes from large, blue-chip organisations to agile, niche-filling start-ups. As ever, all entrants were incredibly strong this year, and to make the shortlist is itself a huge honour”.

NewVoiceMedia’s ContactWorld is an intelligent, multi-tenant global cloud contact centre and inside sales platform that joins up all communications channels, and plugs straight into an organisation’s CRM platform for full access to hard-won data. With a true cloud environment and proven 99.999% platform availability, ContactWorld ensures complete flexibility, scalability and reliability.

“We are delighted to be named as a finalist in the SaaS Awards”, said Scott Sampson, Chief Revenue Officer of NewVoiceMedia. “Our global pure cloud contact centre and inside sales platform is elevating the customer experience and boosting business results for organisations worldwide. Being shortlisted for these awards underscores our commitment to helping our global customer base transform their customer service by ensuring every interaction is unique and personalised. We look forward to hearing what the judges have to say”.