Firstsource Solutions UK, the UK’s leading customer experience expert, is set to grow its operations in Middlesbrough this year by creating up to 500 jobs in the area. The jobs are being created as a result of recent Firstsource client wins.
The new roles, which include customer service agents, team leads and trainers, have been created to help Firstsource deliver exceptional customer service for clients including the Financial Conduct Authority (FCA), with whom Firstsource recently signed a two-year deal. New recruits will work from the Firstsource site on Grange Road in the centre of Middlesbrough, where Firstsource currently employs 180 people.
Johnny Auton, Site Director at Firstsource in Middlesbrough said, ‘‘Firstsource’s growing client base means that we’re now in a position to expand the number of roles we can offer the people of Middlesbrough. After what has been a challenging period for the region, I am proud that Firstsource has committed to being a part of its regeneration by bringing work back to our local area. We want to give people in Middlesbrough who are passionate about delivering great customer experiences exciting opportunities to develop their careers.’’
Firstsource will work with the FCA to offer consumers support and guidance around how to claim ahead of the deadline for complaining about PPI via telephone, email and webchat.