Genesys Introduces Olivier Jouve as New PureCloud Leader

Genesys®, the global leader in omnichannel customer experience and contact centre solutions, has named Olivier Jouve as executive vice president of PureCloud by Genesys™, the cloud-based customer engagement and employee collaboration solution. Prior to joining Genesys, Jouve held a variety of senior executive roles for IBM®, including most recently as vice president of offering management for IBM Watson IoT™, Connected Operations. Continue reading Genesys Introduces Olivier Jouve as New PureCloud Leader

Rant & Rave Announces Double-Digit Revenue and Team Growth

Rant&Rave-GreyRant & Rave, the UK leader in real-time customer engagement technology, has announced double-digit business growth and team expansion, fueled by a growing customer base and strategic expansion plans. Rant & Rave, which works with half of the FTSE, including Barclays, easyJet and Sky, has increased revenue by 40% over the past financial year. They have also doubled their UK team, including significant investment in their product innovation team. Continue reading Rant & Rave Announces Double-Digit Revenue and Team Growth

Vista Equity Partners Acquisition of Lithium Technologies Has Been Completed

lithium-logoLithium Technologies announced that its acquisition by Vista Equity Partners (“Vista”) is now complete. Originally announced on May 30, 2017, the transaction was completed on July 28, 2017. Lithium is now a portfolio company of Vista, a leading private equity firm focused on investments in software, data and technology-enabled businesses. Terms of the transaction were not disclosed. Continue reading Vista Equity Partners Acquisition of Lithium Technologies Has Been Completed

United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

new avaya logoAvaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks. With Speech Analytics, Voxbone’s phone numbers offer high-quality call recordings, delivered instantly and without the need for additional equipment. Customers using Voxbone also have pre-integrated access to VoiceBase’s services so that they can rapidly access valuable (yet often overlooked) metrics that can have a big impact on a growing business. Continue reading VoiceBase and Voxbone Answer the Call for an Effective, Easy-to-Use Speech Analytics Service