Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner

Bright Pattern Selected for IBM’s Watson Build Challenge

Bright Pattern has been selected in phase two of the Watson Build challenge to develop its cognitive technology business plan, Omnichannel Conversation Analytics, into a working prototype using IBM Watson APIs on the IBM Cloud. IBM will provide Bright Pattern with access to IBM development tools, business mentors and cognitive specialists to bring its concept to life. Continue reading Bright Pattern Selected for IBM’s Watson Build Challenge

Microexcel® Announces Acquisition of Customer Dynamics

Microexcel®, a global provider of technology solutions and services announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides SaaS solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers. With the acquisition of Customer Dynamics, Microexcel looks to expand its reach within the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for CRM. Continue reading Microexcel® Announces Acquisition of Customer Dynamics