Cogito, the leader in real-time emotional intelligence solutions announced the appointment of Margaret Olson as Senior Vice President of Engineering and Veronica Lee as Vice President of Customer Success. Olson will spearhead the company’s engineering team, leading and orchestrating the development and delivery of Cogito’s breakthrough artificial intelligence solution that provides live coaching to agents within phone conversations. Continue reading Cogito Expands Executive Team to Further Enhance its Emotional Intelligence Solution and Ensure Customer Success
Monthly Archives: August 2017
Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
British-based voice platform specialist Splicecom has joined forces with Macfarlane, a pioneer in Conversation Management technology, to deliver a ground-breaking suite of omni-channel Customer Experience solutions. Continue reading Splicecom partners with Macfarlane to deliver Omni-Channel Contact Centre solutions
LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio
LogMeIn announced that it has agreed to acquire Nanorep, an innovative digital self-service, chatbot and virtual assistant company. Headquartered in Herzliya, Israel, Nanorep harnesses artificial intelligence and patented natural language processing technologies to create solutions that make self-service more engaging and intuitive. Continue reading LogMeIn Acquires Artificial Intelligence and Chatbot Provider Nanorep; Bolsters Customer Engagement Portfolio
IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited
IFS, the global enterprise applications company announces it has completed the acquisition of mplsystems Limited and Field Service Management Limited. mplsystems Limited is a provider of omni-channel contact center and customer engagement software that, together with IFS’s leading Service Management offering, provides a complete end-to-end customer engagement solution. Continue reading IFS extends leadership in Service Management with two acquisitions mplsystems Limited and Field Service Management Limited
Maintel acquires Intrinsic Technology Limited
Maintel, the fast-growing provider of managed communications services announced the acquisition of Intrinsic Technology Limited, a provider of secure intelligent communications solutions. Continue reading Maintel acquires Intrinsic Technology Limited
NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations
NewVoiceMedia announced its Summer ’17 release today which includes a new, powerful integrated speech analytics solution set to make organisations’ sales and service teams more successful. Working together with the latest platform enhancements ContactWorld will continue to optimise its customers’ contact centre management and operations, enabling them to efficiently deliver a more personal customer experience. Continue reading NewVoiceMedia unveils speech analytics solution as part of Summer ’17 release to unlock the hidden value in customer conversations