A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards

Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.Leading global customer experience and business process outsourcing expert Webhelp has been named the top operator in four categories at this year’s BPeSA and CCMG Industry Awards.  Continue reading A Quartet of Awards for Webhelp in the 2017 South African BPO and Contact Centre Awards

Web RTC product set to change shape of UK voice communications

A Yorkshire tech firm become one of the first UK companies to utilise Web RTC (Real Time Communications) to power a new commercial voice product. Web RTC has helped brands such as Facebook, Snapchat and WhatsApp build billion dollar companies thanks to their ability to provide high quality voice and video services to consumers. Continue reading Web RTC product set to change shape of UK voice communications

Lithium to Acquire External Online Community Business from Jive

Lithium Technologies, the market leader in social media management and online community products announced it has entered into a definitive agreement to acquire Jive Software’s external community business from Jive Software, an Aurea company. Terms of the transaction were not disclosed. Continue reading Lithium to Acquire External Online Community Business from Jive

Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions

NICE announced that Blue Cross of Idaho, providing health insurance for approximately one quarter of the state’s population, has streamlined its contact center processes, increased agent engagement, and improved customer experience with a suite of NICE Process Automation and Workforce Management (WFM) solutions. Continue reading Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions

Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions

Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions