Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*

Pindrop, the pioneer in voice security and authentication, released Pindrop® Protect 4.0. At the centre of Protect 4.0 is the newly released hi-def, next generation PhoneprintingTM 2.0 technology. Pindrop’s patented, second generation Phoneprinting™ technology analyses more than 1,380 features of a call’s audio to detect the subtle anomalies that indicate fraud, and determine its true device type, geo-location, and carrier. Continue reading Pindrop Releases 2nd Generation Hi-Def PhoneprintingTM Based On Six Years of Machine Learning, Analysing The World’s Largest Collection of Fraud Profiles*

Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo

Foehn, the award-winning provider of cloud communications technology, has launched Voxivo, a new cloud phone system. Voxivo’s design simplicity and innovative interface transforms crucial but often over-looked aspects of staff productivity amongst businesses of all sizes, by giving IT or business managers and employees alike easy control of key phone system management tasks that were previously denied to them. Continue reading Foehn Redefines Cloud Phone Systems Management with Launch of Voxivo

Moxie Launches Kbot: a Knowledge Bot to Accelerate Ecommerce Without Human Assistance

Moxie Software, a leading provider of digital commerce solutions, is announcing a new application as part of its Concierge© platform. Moxie’s Kbot™ application is a new digital engagement solution that enables companies to effectively guide their customers through the entire digital journey, without the need for human assistance. Continue reading Moxie Launches Kbot: a Knowledge Bot to Accelerate Ecommerce Without Human Assistance

Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions

Resilient plc and Business Systems (UK) Ltd, announced a strategic partnership to address the growing market demand for call recording solutions enabling compliance to both MiFID II and GDPR. These forthcoming regulations, due to come into UK law in January 2018 and May 2018 respectively, place great demands on organisations that need to record their business telephone calls, with significant penalties for firms that are non-compliant. Continue reading Resilient plc and Business Systems (UK) Ltd partner to address market demand for GDPR and MiFID II compliance solutions

Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres

Acticall Sitel Group, a world-leading provider of customer experience solutions, announced an unprecedented partnership with Dial-Once, a telecom, web and mobile solutions startup, to bring smart contacting capabilities to its more than 146 contact centers across the globe. These capabilities optimize the customer experience by directing incoming calls to an enhanced digital interface to quickly categorize and solve customer inquiries. Continue reading Acticall Sitel Group Partners with Dial-Once to Enhance Customer Experience within Global Contact Centres

Noble Systems to Host 2017 SNUG APAC Conference

Noble Systems will host its 2017 Select Noble Users Group (SNUG) APAC Conference this month in Sydney, on 10 – 11 October at Pier One Hotel. The conference helps Noble’s users “get connected” to their Noble products, to other users facing similar business challenges and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems to Host 2017 SNUG APAC Conference

InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs

InMoment, the leader in customer experience intelligence, unveils the availability of new artificial intelligence (AI) algorithms that predict employee attitudes and behaviors, allowing companies to proactively prevent turnover and reduce the costs of replacing human capital. Continue reading InMoment Unveils New AI Algorithms That Predict and Prevent Employee Attrition, Reduce Turnover Costs

NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop’s Customized Process Workflows

NICE inContact announced that RiverStar has joined the DEVone developer program and has an agent desktop product available on CXexchange marketplace, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. Continue reading NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktop’s Customized Process Workflows

Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints

ForeSee, announced that Tailored Brands, Inc. has selected the ForeSee® CX Suite, the methodology-powered solution, to manage all of its customer experience (CX) intelligence from one place. ForeSee will enable Tailored Brands to leverage a unified view of the customer, with scientific measurement of CX across the entire customer journey. Continue reading Tailored Brands Selects ForeSee To Enhance Customer Experience Across All Consumer Touchpoints