The United States Patent and Trademark Office has issued a new patent to Contact At Once!, a LivePerson Company, related to its innovative approach to consumer-to-business messaging.

U.S. Patent 9,572,189 covers the concept of a “system and method for analyzing messages and initiating communication sessions” enabling Contact At Once! customers to better serve the needs of consumers who wish to communicate with businesses via messaging. Practical applications of this include unified chat and mobile messaging sessions that begin as a chat and are continued as mobile messaging sessions.

The the Contact At Once! IP portfolio spans more than a decade of innovation. This new patent is the most recent addition to the company’s portfolio, expanding on another recent patent, U.S. Patent 8,374,915, granted for the company’s innovative concept of a system and method for publishing online advertisements and search results that include a real-time two-way communications system, such as messaging.

“Contact At Once! has continually invested in technological innovations to allow in-market shoppers and businesses to message at scale through a variety of media. This latest patent is another example of our commitment to helping our brands seamlessly connect with consumers in innovative ways that are most convenient for shoppers,” says Marc Hayes, Vice President of Product and Strategy.