NICE Selected as Pre-Approved Public Sector Supplier in UK

NICE announced that the government of the United Kingdom has included NICE in the G-Cloud 9 initiative, a pre-approved list of suppliers offering cloud and digital services to public sector organizations. This framework agreement allows the direct adoption of NICE Robotic Automation solutions, along with associated services, training, and support, from a single online marketplace. Continue reading NICE Selected as Pre-Approved Public Sector Supplier in UK

Co-op Insurance trials UK’s first car insurance Chatbot

Co-op Insurance, one of the country’s leading general insurance providers, is trialling the UK’s first ever car insurance Chatbot. Available now, the Co-op Insurance Chatbot gives users a sneak peek into how much they could expect to pay for their car insurance in as little as 30 seconds*, before completing the full quote on the Co-op Insurance website. Continue reading Co-op Insurance trials UK’s first car insurance Chatbot

Liquid Voice Commits To Reseller Channel With New Appointments

Liquid Voice, one of the UK’s leading providers of interaction recording, quality management and analytics, has announced the appointment of Matthew Hicks and Andrew Brunt as Channel Development Managers. In these new roles, they will be responsible for building the company’s EMEA reseller channels and providing the highest level of support and assistance throughout the sales lifecycle. Continue reading Liquid Voice Commits To Reseller Channel With New Appointments

CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the appointment of technology industry veteran Dan Lawrence to the position of Vice President of Sales. He will lead all of the company’s North American efforts, including management of the sales development and sales engineering teams, as well as the development of the company’s overall sales strategy. Continue reading CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales

Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App

WorkFlex Solutions, announced that a worldwide credit card leader is implementing the WorkFlex intelligent agent mobile app so their contact center agents always have the latest version of their work schedules handy on their smart phone or tablet. The app also lets contact centers communicate schedule-change offerings and requirements to the agents in real time via their smart phones. Continue reading Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App