NICE announced that the Brazos Valley Council of Governments’ (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. Continue reading Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
Daily Archives: September 11, 2017
Multitone Solution Chosen to Manage Communications at Canary Wharf Retail
Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communication systems, announces that its Mall Call communications system has been chosen by Canary Wharf Group for its retail facilities. Continue reading Multitone Solution Chosen to Manage Communications at Canary Wharf Retail
TeleTech to Support the Federal Government in Harvey Recovery
TeleTech, a leading global provider of customer experience, engagement, and growth solutions delivered through its proprietary end-to-end Humanify Customer Engagement as a Service offering announced today that it is providing contract support to the Federal Emergency Management Agency (FEMA) to assist in disaster recovery for Hurricane Harvey survivors. Continue reading TeleTech to Support the Federal Government in Harvey Recovery
Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment
November will be a busy month of awards ceremonies for leading global customer experience and business process outsourcing expert, Webhelp, which has been named a finalist in nine categories at four different awards. Continue reading Webhelp Nominated for Nine Awards in Customer Experience, HR and Environment