Augment, a leader in customer experience-driven AI, emerged from stealth with the launch of its industry-first customer experience AI platform. Unlike first generation chatbot providers that attempt to remove humans from customer interactions, Augment’s “human-in-the-loop” approach allows brand representatives to deliver superior customer experience through live chat applications – backed by powerful machine learning and a training set of over 100 million interactions. Continue reading Augment Launches Customer Experience AI Platform for Fortune 500 Brands
Daily Archives: September 14, 2017
HelloSpoke Brings Cloud Contact Center to Market with Enghouse Interactive CCSP
Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services announced that HelloSpoke, a voice-over-IP (VoIP) telephony services provider, will introduce a new cloud contact center service based on the Enghouse Interactive Contact Center: Service Provider (CCSP) platform. Continue reading HelloSpoke Brings Cloud Contact Center to Market with Enghouse Interactive CCSP
Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
Astute Solutions announced their selection by Community Transit, leading transportation provider for the Puget Sound region of Washington, to implement its CRM software, ePowerCenterTM. Community Transit will use Astute’s software to modernize customer communication and prepare for organizational growth. Continue reading Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
Thunderhead Named A Leader In Customer Journey Analytics Market
Thunderhead, the pioneer in enterprise technology for customer engagement, have been named as a Leader in The Forrester Wave™: Customer Journey Analytics Visioning Platforms, Q3 2017, and The Forrester Wave™: Customer Journey Analytics Orchestration Platforms, Q3 2017. Continue reading Thunderhead Named A Leader In Customer Journey Analytics Market
West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service
West Corporation, a global provider of communication and network infrastructure services, announced that Gartner, Inc. has positioned the Company in the Leaders Quadrant of its annual “Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide”1 report for the sixth year in a row. Continue reading West Named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service
BroadSoft Positioned by Gartner as a Visionary in Global Magic Quadrant for Unified Communications as a Service (UCaaS)
BroadSoft, a global market leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announced that it has been positioned by Gartner, Inc. as a Visionary in its September 2017 Magic Quadrant (MQ) for Unified Communications as a Service (UCaaS), Worldwide. Gartner evaluated 15 different UCaaS vendors and service providers on their ability to execute and completeness of vision criteria, placing BroadSoft in the “Visionaries” quadrant. Continue reading BroadSoft Positioned by Gartner as a Visionary in Global Magic Quadrant for Unified Communications as a Service (UCaaS)