Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint

Webhelp, has announced the acquisition of top French firm, GreenPoint. GreenPoint is a pioneer in digital and mobile management of Know Your Customer (KYC), digital processing of customers’ records and customer on-boarding. The company is experiencing rapid growth as demand for compliant digital and mobile solutions for customer on-boarding and identification increases in parallel with strengthening regulatory requirements which are being enforced to protect consumers upon subscription to a company or service. Continue reading Webhelp Becomes Key Player in Regtech BPO with the Acquisition of GreenPoint

Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging

Nuance announced from the Intelligent Assistants Conference its Customer Service Messaging offering powered by artificial intelligence. Nuance Customer Service Messaging lets enterprises engage consumers with a seamless experience through a combination of real-time and asynchronous communication across mobile channels. Continue reading Nuance Enables Always-On Engagement with AI-Powered Customer Service Messaging

Rant & Rave Announces Trustpilot Partnership to amplify customer feedback

Rant & Rave, the UK leader in real-time customer engagement technology, has announced an integration with Trustpilot, the leading global online review community. The two customer-centric companies have joined forces to further amplify customer reviews. The integration will work by giving consumers the opportunity to rate the brand seamlessly on Trust Pilot after leaving their real-time feedback with Rant & Rave Continue reading Rant & Rave Announces Trustpilot Partnership to amplify customer feedback

Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report

Nuance announced from the Intelligent Assistants Conference that it has been named the leader in Biometric Authentication in the newly published Voice Biometrics Intelliview Report by leading analyst firm, Opus Research. The report positions Nuance as the frontrunner across Contact Center Authentication, Contact Center Fraud Detection, and Mobile Authentication. Continue reading Nuance Leads 19 Vendors in Biometric Authentication and Fraud Detection in Newly Published Analyst Report

Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service

BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs

BMW Group UK has announced the launch of the BMW Innovation Lab 2018. The new programme builds upon the success of the inaugural Lab in 2016, which saw four out of five incubated startups succeed in building ongoing relationships with the company’s UK commercial operations. Continue reading BMW Group launches UK Innovation Lab 2018 for automotive entrepreneurs and intrapreneurs