Ingeus improves productivity by 70% thanks to West’s cloud technology

West, a leading cloud contact centre technology provider announces that Ingeus, a founding member of the UK’s B Corp community of for-profit companies committed to social purpose and environmental impact, has experienced a 70% increase in productivity after moving its contact centre operations to the cloud by deploying West’s Cloud Contact Centre Pro solution. Continue reading Ingeus improves productivity by 70% thanks to West’s cloud technology

IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience

Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps

Twilio, the leading cloud communications platform announced Twilio Studio, a visual interface that allows companies to accelerate the development of world-class customer engagement applications. With Twilio Studio, software developers and cross-functional teams can collaborate to build a variety of engagement solutions, such as interactive voice response (IVR) systems, conversational messaging bots, or notification workflows in minutes instead of weeks. Continue reading Twilio Launches Studio, Enabling Companies to Accelerate their Customer Engagement Roadmaps

Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers

Infosys Finacle, part of EdgeVerve Systems, a wholly-owned subsidiary of Infosys, announced its partnership with Niki.ai, a FinTech start-up that offers chat based commerce solutions. With this partnership, Finacle solution suite will be available with Niki.ai’s chat-based virtual assistant – Niki. This offering will enable banks to offer its customers a virtual banking assistant for shopping products and services. Continue reading Infosys Finacle Selects Niki.ai to Offer Chat Based Commerce to Banking Customers