Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product

Freshworks, the leading provider of cloud-based business software announced the launch of Freshchat, a next-gen messaging product that helps businesses better communicate with their customers. Freshchat provides a suite of website and in-product engagement capabilities which help businesses capture more leads and drive sales. Continue reading Freshworks Launches Freshchat, A Next-Gen Customer Messaging Product

St. Austell Brewery says cheers to Datasharp & Unify

St. Austell Brewery, the Cornwall based drinks maker, restaurant, bar owner and manager, announces it has partnered with Unify, the Atos brand for communications software and services, to overhaul its communications infrastructure. Working in conjunction with Datasharp, a long-term Unify Master Partner, the company is modernising the brewery’s ability to collaborate and communicate with all stakeholders. Continue reading St. Austell Brewery says cheers to Datasharp & Unify

NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers

NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers

8×8 and Aryaka Partner to Enhance Cloud Communications for Global Enterprises

8×8, Inc, the world’s first Communications Cloud provider, and Aryaka®, the leading global SD-WAN provider announced that they are entering a strategic partnership that will improve the performance and reliability of business-critical cloud unified communications. This will enable global mid-market and enterprise companies to enhance business communications, collaboration and customer engagement for their employees, customers and partners around the world. Continue reading 8×8 and Aryaka Partner to Enhance Cloud Communications for Global Enterprises