8×8, Inc, the world’s first Communications Cloud provider, and Aryaka®, the leading global SD-WAN provider announced that they are entering a strategic partnership that will improve the performance and reliability of business-critical cloud unified communications. This will enable global mid-market and enterprise companies to enhance business communications, collaboration and customer engagement for their employees, customers and partners around the world.
Through this partnership, Aryaka’s global SD-WAN solution will provide enterprise-grade private connectivity to further enhance the superior voice and video quality delivered by the 8×8 Communications Cloud™. When tested against several leading Unified Communications as a Service (UCaaS) providers, 8×8 was recently found by the Tolly Group to deliver the highest voice quality across multiple client platforms and network impairment conditions. 8×8 was also recently named a Leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service, Worldwide1 for the sixth year in a row.
When 8×8 and Aryaka are deployed together, enterprise voice and video traffic is routed through Aryaka’s global private network instead of over the public Internet, thereby minimizing latencies, packet loss and jitter. As a result, organizations will benefit from increased employee productivity by reducing service interruptions and dropped calls.
“Our partnership with 8×8 enables enterprises to significantly enhance the performance of their voice and video communications globally regardless of changing network conditions,” said Shawn Farshchi, President and CEO of Aryaka. “This improves business execution and delivers the stable and high-quality experiences that employees, partners, and customers demand from communications, collaboration and customer engagement operations.”
“8×8 is committed to providing mid-market and enterprise companies with the highest levels of quality and reliability for cloud communications, collaboration and contact center services while simplifying service deployment and reducing costs,” said Mehdi Salour, Senior Vice President of Global Network and DevOps at 8×8. “The Aryaka partnership will enable us to further improve quality of service for voice, video and web conferencing, delivering a superior end-user experience for employees, partners and customers around the world, even in the face of adverse customer network conditions.”
Platform Specialty Products (PSP), a global, diversified producer of high technology specialty chemical products, has deployed 8×8-over-Aryaka to improve its UCaaS operations and provide high-quality communications and collaboration to its employees.
“Prior to deploying 8×8 and Aryaka, our remote locations were experiencing WAN performance issues, which resulted in dropped calls when attempting to connect to other offices around the world,” said Dustin Collins, Vice President of Global Infrastructure Services at PSP. “Post deployment, not only do we no longer drop calls, but voice quality has improved immensely. Our team is more productive as a result. With such a noticeable improvement in network and communications quality, we’re looking to implement the solution in several locations in Latin America and Asia.”
The 8×8 Communications Cloud combines unified communications (8×8 Virtual Office), team collaboration interoperability (8×8 Sameroom™), contact center (8×8 Virtual Contact Center and 8×8 ContactNow™) and real-time analytics in a single open platform that integrates across clouds, applications and devices, eliminating information silos to expose vital, real-time intelligence.