NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. Continue reading NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London

Teleopti celebrates 25 years of innovation with customers and partners

Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners

76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows

European consumers feel they have more power over businesses, and are increasingly willing to use it, research from Quadient – formerly GMC Software – has revealed. In a Lightspeed survey of 8,061 adults in the UK, France, Germany and the Netherlands, more than three quarters (76 percent) of respondents said they would switch from a business that doesn’t meet their customer experience expectations. Continue reading 76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows