‘Grouping activities’, a feature of the unified agent desktop, plays an important role in saving the company money, time and embarrassment. Read below to find out what it is, what it does and how you can benefit from its employment in your software. Continue reading Grouping Activities in the Contact Centre
Daily Archives: September 21, 2017
NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, unveiled its latest product enhancements at CloudFest London yesterday, as part of a showcase of useful innovation in action. Continue reading NewVoiceMedia showcases useful innovation for more successful conversations at CloudFest London
Teleopti celebrates 25 years of innovation with customers and partners
Teleopti, a top provider of user-friendly, employee-focused Workforce Management solutions, this year celebrates 25 years of industry-leading software innovations for customer service support. Built on a foundation of entrepreneurial spirit, self-funding and strategic growth phases, Teleopti is proud to continue, and celebrate, its profitable development. A development that currently sees it growing at three times the market average. Continue reading Teleopti celebrates 25 years of innovation with customers and partners
Marketing tech firm expands with New York office
Further growth is on the cards for Manchester-headquartered ResponseTap, following the relocation of co-founder and CEO Ross Fobian to the United States. The marketing technology firm has this month announced the opening of a new office on Madison Avenue in New York City. Continue reading Marketing tech firm expands with New York office
76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows
European consumers feel they have more power over businesses, and are increasingly willing to use it, research from Quadient – formerly GMC Software – has revealed. In a Lightspeed survey of 8,061 adults in the UK, France, Germany and the Netherlands, more than three quarters (76 percent) of respondents said they would switch from a business that doesn’t meet their customer experience expectations. Continue reading 76 percent of European consumers will ditch businesses that don’t meet their customer experience expectations, Quadient research shows
IMT-Vislink Launches Comprehensive Customer Support Portal
xG Technology, a leading provider of wireless video solutions to broadcast, law enforcement and defense markets, and private mobile broadband networks for critical communications, announced today that its IMT-Vislink business has launched a comprehensive customer technical support portal for its worldwide clients driven by the Freshdesk system. Continue reading IMT-Vislink Launches Comprehensive Customer Support Portal