“Good sports” at Ascensos Contact Centre

Ascensos’ new contact centre on the Isle of Wight went “live” for the first time today (Monday 25th September) as its first intake of 60 team members started handling enquiries for the first time on behalf of sports retailing giant, JD Sports. The new facility, located in Cowes will ultimately handle inbound telephone, email and online enquiries on behalf of a range of blue chip retailers including: JD Sports, GAME and Argos. Continue reading “Good sports” at Ascensos Contact Centre

Mitel Completes Acquisition of ShoreTel

Mitel® announced the completion of its acquisition of ShoreTel. With this addition, Mitel has accelerated its move-to-the-cloud strategy, shifting into the #2 market share position for UCaaS (Unified Communications as a Service) globally* as customers worldwide look for cloud and cloud-capable solutions to digitally transform their businesses. Continue reading Mitel Completes Acquisition of ShoreTel

SAP to Acquire Gigya, Market Leader in Customer Identity and Access Management

SAP SE announced it has entered into an agreement to acquire Gigya, a market leader for customer identity and access management. Major independent analyst firms, most recently Forrester Research,* have positioned Gigya as a top vendor in this field. Continue reading SAP to Acquire Gigya, Market Leader in Customer Identity and Access Management

Grandstream and Corptel Announce Partnership in the UK

Corptel, a voice and data distributor, and Grandstream, connecting the world since 2002 with award-winning SIP unified communication solutions, announced a new partnership. Under this partnership, resellers throughout the UK can now purchase Grandstream’s VoIP solutions from Corptel Distribution, who offers value-added services such as pre and post sales customer service. Continue reading Grandstream and Corptel Announce Partnership in the UK

IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

IR, the leading global provider of experience management solutions for unified communications and contact centres, announced its automated unified communications network assessment and testing solution, IR Prognosis UC Assessor, is now delivered as a cloud-based service. Certified by Microsoft and recommended in the Skype Operations Framework, Prognosis UC Assessor also now supports Microsoft Teams in addition to Microsoft Skype for Business. Continue reading IR Launches next gen Prognosis UC Assessor as cloud-based service; Adds support for Microsoft Teams

More than half of financial executives are still not confident about MiFID II

Research from TeleWare, a leading communication technology business, reveals that just 42 per cent of senior decision makers are confident in their firm’s knowledge of MiFID II requirements. Although only 99 days away, worryingly more than half (54 per cent) believe more education is needed on details of the European directive. Continue reading More than half of financial executives are still not confident about MiFID II