Webhelp and Content Guru Unveil Customer Engagement Partnership

Content Guru has entered into an important new partnership with leading global customer experience expert, Webhelp. This partnership will see the delivery of award-winning storm® Customer Engagement Hub™ and Cloud Contact Centre services to Webhelp’s enterprise clients across Europe and beyond. Continue reading Webhelp and Content Guru Unveil Customer Engagement Partnership

Newcastle Contact Centre Announces 155 Seasonal Jobs

Job seekers in the region are being given the opportunity to earn extra money in the lead-up to Christmas as Newcastle-based Echo-U prepares for one of its busiest periods. The Tyneside contact centre is looking to fill 155 temporary customer service representative roles working across its largest client, DPD, to handle an increase in demand as more parcels are sent. Continue reading Newcastle Contact Centre Announces 155 Seasonal Jobs

IPsoft Launches Amelia Healthcare Practice to Transform the Healthcare Workforce and Patient Experience with Cognitive AI

IPsoft, is to launch a vertically focused portfolio of solutions for the healthcare industry based on its AI platform, Amelia. A series of Amelia Health Agent offerings are under development in a program of co-collaboration with healthcare providers, health systems, health insurers and life sciences organizations. The first releases will target high volume processes and interactions that will deliver tangible improvements for providers, insurers, carers and patients. Continue reading IPsoft Launches Amelia Healthcare Practice to Transform the Healthcare Workforce and Patient Experience with Cognitive AI

A culture of employee engagement – there’s more to it than just happy employees

Colin Hay at Puzzel suggests that there’s more to employee engagement than just creating ‘happy’ or ‘satisfied’ employees… It’s often claimed that engaged employees are generally considered to have a greater emotional commitment to their organisations than disengaged employees. They are also said to care more about what they do, where they work, and whether their organisations are successful in meeting key business goals. Continue reading A culture of employee engagement – there’s more to it than just happy employees

Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities

Five9, a leading provider of cloud software for the enterprise contact center market, announced that it has been selected by a global provider of network security tools and services to provide an enterprise-wide, cloud-based contact center solution spanning four continents. Continue reading Network Security Solutions Company Selects Five9 to Fully Integrate Global Customer Service Capabilities

C Spire selects Wysdom to power its AI-based digital customer care efforts

C Spire, a diversified telecommunications and technology services company, is expanding its partnership with Wysdom.AI (formerly CrowdCare) to power the firm’s artificial intelligence-based digital customer care across all of its lines of business. Continue reading C Spire selects Wysdom to power its AI-based digital customer care efforts

Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK

Clarabridge revealed the results from its comprehensive airline consumer survey. Clarabridge surveyed more than 1,200 consumers in both the United States and United Kingdom respectively. In both surveys respondents were between the ages of 18 and 60. The survey asked airline consumers share their feedback on all aspects of their air travel experience including personal preferences, expectations and key complaints. Continue reading Clarabridge Survey Reveals Expectations and Habits of Airline Customers in the US and UK