Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces that Transparent BPO has selected the Noble® Enterprise Cloud solution to support the company’s business processing outsourcing services.
“Transparent BPO was looking for a technology partner that would expand our service offering to support our growing client base, and the evolution of consumer engagement and communication in today’s environment. With Noble’s unified reporting and omnichannel support, and ability to customize programs to fit our clients’ unique needs, we feel Noble will give TBPO a competitive edge in the marketplace,” said Marilyn Soares, Director of Client Services, Transparent BPO. “In the past, we have deployed point solutions from multiple vendors. With Noble, we get the full package to serve the diverse needs of our clients in a single platform – simplifying training and support, improving management and visibility, and helping us reduce costs.”
Noble Enterprise Cloud equips Transparent BPO with omnichannel technologies to support a complete set of contact center services for its clients, including inbound and outbound voice and non-voice (web chat, email) interactions. Transparent will also utilize Noble’s intelligent call routing, IVR, recording/QA, and compliance tools, including the patented SmartAccept® feature to decrease average seconds to answer, improve productivity, and provide a superior customer experience through its contact center operations.
“Noble solutions are the premiere choice for businesses who want true omnichannel contact center capability,” said Chris Hodges, Senior Vice President Sales & Marketing, Noble Systems. “We are pleased to be Transparent BPO’s technology partner and are excited to support its agents with the tools to deliver a consistent, high-quality brand experience across communication channels.”