Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base

Contact centre and software specialist Kura, who has a major base at Caspian House, Sefton and employs more than 200 staff, has been appointed to the Crown Commercial Service Framework for the next four years. This will enable Kura to bid for government contracts which could support hundreds of jobs in the borough. Continue reading Kura secures key relationship with Crown Commercial Service and plans to expand Sefton employee base

Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

BroadSoft, a global market leader in cloud business software for UCaaS, and provider of (CCaaS, enables the Swisscom Smart Business Connect solution for the future. The BroadSoft Business UC-One application will enhance the cloud-based IP telephony solution from Switzerland’s leading telecommunications provider with sustainable UCC functions. Continue reading Swisscom Adds BroadSoft UCC Capabilities To Smart Business Connect Solution

Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback

SandSIV, the Customer Experience Platform provider, has announced that one of the world’s largest airlines has selected SandSIV’s VOC Hub™ to unify and analyse its entire feedback ecosystem. The carrier joins other major business-to-consumer brands in harnessing SandSIV’s next-generation CX platform as a global hub for Voice of Customer intelligence. Continue reading Leading global airline selects SandSIV’s VOC Hub™ to centralise and manage their Voice of Customer and Passenger Feedback

Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market

NICE announced that it has been recognized by Opus Research as one of the top tier vendors in both authentication and fraud detection using voice biometrics. The company was noted for the breadth of its contact center solutions and the depth of its integration capabilities, as well as a consistently strong execution of its strategic vision. Continue reading Top Analyst Firm Confirms: NICE a Leader in Biometric Authentication and Fraud Detection Market

Maximizer delivers on its vision of personalized experiences with its cloud integration platform

Maximizer Services, a leader in personalized CRM, announces its launch of Maximizer CRM 2018. The latest release helps businesses put an end to costs owed to disconnection, by connecting the dots between data, people and systems. Continue reading Maximizer delivers on its vision of personalized experiences with its cloud integration platform