Ventana Research announced its newest market research endeavor on Agent Desktop using its latest innovative service, Ventana Research Dynamic Insights. This new approach to research comes from the industry’s most trusted market research provider; one that has built its reputation on research facts that reliably guide buyers and organizations through evaluating the performance and effectiveness of their current environment and enables them to determine next steps. Continue reading Ventana Research Launches Dynamic Insights for Agent Desktop
Daily Archives: October 4, 2017
Interactions Named to Forbes’ Next Billion-Dollar Startups List
Interactions, LLC, a leading provider of Intelligent Virtual Assistants (IVAs) for enterprise customer care, has been named to Forbes’ Next Billion-Dollar Startup List for 2017. The list highlights the 25 companies Forbes’ editorial staff, TrueBridge Capital Partners and venture firms believe are most likely to reach $1 billion or more in valuation in the near future. Continue reading Interactions Named to Forbes’ Next Billion-Dollar Startups List
STARTEK Survey Confirms Chatbots, AI Not the End of Call Centre Human Interactions
The trend to solely employ digital or automated tools may backfire as consumers are drawn to companies who offer customer service representatives – particularly when resolving a product or service dispute, according to a new survey sponsored by STARTEK, the Colorado-based business process services firm. [Download the survey report] Continue reading STARTEK Survey Confirms Chatbots, AI Not the End of Call Centre Human Interactions
Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce
Blue Prism announced the general availability of Version 6 of its new Operating System for the Digital Workforce, which leverages leading-edge Artificial Intelligence (AI), machine learning, analytics and cloud capabilities to help drive comprehensive digital transformation within enterprises. Continue reading Blue Prism Announces Availability of the World’s Most Advanced Digital Workforce