WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation

WEBTEXT, a leading provider of enterprise messaging, announced it has significantly expanded person to person messaging across all Cisco contact center platforms, including, into AI chatbots with automatic escalation to a UCCX, UCCE and PCCE contact center live messaging agent. Continue reading WEBTEXT Upgrades Cisco Contact Centre with New Facebook Messaging Features & Chatbot Escalation