Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers

Helpshift, the company revolutionizing the customer support industry through messaging-first customer experiences announced the release of Helpshift Web Chat, an AI-powered website support offering that will enable brands to provide massively scalable, real-time, chat-based customer support on their web and mobile sites. Continue reading Helpshift Launches AI-Powered Web Chat to Instantly Connect Companies and Consumers

Concentrix Opens New State-of-the-Art European Customer Engagement Centre

Concentrix unveils a new purpose-built, state-of-the-art, facility in Belfast, Northern Ireland. The multimillion-pound, 130,000 sq. ft. centre of excellence reflects the company’s continued commitment to outstanding facilities and exceptional customer engagement solutions for the world’s best brands. This centre of excellence also marks the latest investment from Concentrix in the growth of its European business. Continue reading Concentrix Opens New State-of-the-Art European Customer Engagement Centre

Lithium Technologies Completes Acquisition of External Online Community Business from Jive

Lithium Technologies, the market leader in online community and social media management products announced it has closed the acquisition of the Jive-x external community business from Jive Software, an Aurea company. Originally announced on August 29, 2017, the transaction was completed on October 3, 2017. Terms of the transaction were not disclosed. Continue reading Lithium Technologies Completes Acquisition of External Online Community Business from Jive

Why GDPR is a business blessing in disguise

GDPR is intimidating – that much is undeniable. Compliance is demanded by all businesses handling EU citizens’ data by 25 May 2018. However, for all the work it raises, GDPR also presents a wealth of business benefits. Here, Howard Williams, marketing director of Parker Software, highlights the positive elements of GDPR, and explain why the austere regulations are actually rich with reward. Continue reading Why GDPR is a business blessing in disguise

Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced data analytics, can be harnessed to transform customer experience. Happiness Index on Blockchain, developed in partnership with Avanza Solutions, enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Continue reading Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has been named in the ‘Accel EuroScape 2017’, a list of the top 100 most promising SaaS companies in Europe and Israel, developed by Venture Capital Firm Accel in conjunction with SaaStock 2017. Continue reading NewVoiceMedia recognised among top 100 most promising SaaS companies in Europe

Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence

Nuance announced that Nina, its enterprise-grade virtual assistant, has added a series of award wins to its growing list of industry accolades. Nina was awarded Best Intelligent Assistant Innovation at The AI Summit and was recognized for two standout customer deployments at the Opus Research Intelligent Assistants Conference. Continue reading Nuance Nina Earns Industry Accolades for Innovation in Artificial Intelligence