‘Support personalisation’ dominates modern brand-consumer connectivity

Over the years, rapid advancement of digital marketing technologies and evolution in the e-commerce landscape has catapulted organisations into a new phase of connectivity, dominated by personalisation. Today, businesses operate amidst fierce competition to win customers who now demand more than just a good customer experience. The contact centre industry must reassess its operations to successfully address and deliver a personalised experience that meets the demands of consumers today. Eli Fillmore, Director, Customer Success, Contact Centres at InMoment talks about the growing importance of support personalisation. Continue reading ‘Support personalisation’ dominates modern brand-consumer connectivity

RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced a new partnership with Nuvola Distribution, a master agent and software services consultancy based in Reading, UK. Through Nuvola, UK channel partners will be able to deliver RingCentral’s cloud communications and collaboration solutions to businesses across Europe for improved customer engagement, mobility, and workforce productivity. Continue reading RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses