Over the years, rapid advancement of digital marketing technologies and evolution in the e-commerce landscape has catapulted organisations into a new phase of connectivity, dominated by personalisation. Today, businesses operate amidst fierce competition to win customers who now demand more than just a good customer experience. The contact centre industry must reassess its operations to successfully address and deliver a personalised experience that meets the demands of consumers today. Eli Fillmore, Director, Customer Success, Contact Centres at InMoment talks about the growing importance of support personalisation. Continue reading ‘Support personalisation’ dominates modern brand-consumer connectivity
Daily Archives: October 9, 2017
NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
NICE announced a powerful new offering, NICE Satmetrix, which delivers the market’s leading Voice of the Customer (VoC) capabilities. Continue reading NICE Accelerates Voice of Customer Innovation with Powerful New VoC Offering
RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses
RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced a new partnership with Nuvola Distribution, a master agent and software services consultancy based in Reading, UK. Through Nuvola, UK channel partners will be able to deliver RingCentral’s cloud communications and collaboration solutions to businesses across Europe for improved customer engagement, mobility, and workforce productivity. Continue reading RingCentral Announces Nuvola Distribution as New Master Agent to Bring Cloud Communications Solutions to UK Businesses
Telekom Serbia Transforms Customer Experience with Avaya
Telekom Serbia, the country’s leading communications company, has transformed its customer experience, increasing efficiency and improving quality of service, after working with Avaya on a four-year strategic plan to integrate different communications touchpoints. Continue reading Telekom Serbia Transforms Customer Experience with Avaya
TeleWare appoints BT heavyweights to strengthen channel offering
TeleWare, a leading communication technology business, has announced the appointments of Andrew Collis and David Neal. Both individuals bring years of invaluable sales experience to TeleWare, having formerly worked at BT for several years. Continue reading TeleWare appoints BT heavyweights to strengthen channel offering
Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success
Verint® announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization and other solutions in the Americas and EMEA regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence. Continue reading Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success