IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers using their services across the defence estate in the UK. Continue reading IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation

HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services

CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services

Pega Speeds Onboarding & KYC with Full Digitisation Including Facial Recognition Technology

Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced the integration of new facial recognition and identification capabilities within its Pega® Know Your Customer (KYC) and Pega® Client Lifecycle Management (CLM) applications. By integrating technology from Electronic IDentification (eID), financial institutions can legally and securely verify the identity of new customers in just minutes. Continue reading Pega Speeds Onboarding & KYC with Full Digitisation Including Facial Recognition Technology

NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation

NICE announced the next evolution in its cognitive automation platform – an integration with technology partner Celaton to infuse NICE Robotic Automation with enhanced machine learning capabilities. This integration creates a digital workforce that can manage, consume, and assimilate more complex unstructured data into fully automated business processes, decreasing manual effort by up to 85 percent. Continue reading NICE Introduces New Machine Learning Capabilities to Drive the Next Evolution of Cognitive Process Automation

NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, is outperforming the rapidly expanding cloud contact centre market twofold, reporting a revenue compound annual growth rate of 49 percent and 55 percent growth in seats over the last five years. Continue reading NewVoiceMedia reports another year of rapid expansion, outpacing market growth twofold

Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%

Device intelligence leader Tweakker announces that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related issue instead of calling its care centres for human support. Continue reading Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%