Noble Systems Corporation, a global leader in omnichannel contact centre technology solutions, is the recipient of TMC’s “2017 CUSTOMER Contact Centre Technology Award” for Noble SmartAccept® The award is presented by CUSTOMER magazine.

Noble SmartAccept’s patented technology allows companies to reduce hold times, even before they answer a call, making an intelligent decision on whether to answer the call immediately or continue to ring the line based on agent availability. By substantially decreasing hold times, companies can improve key service levels and increase customer satisfaction whilst lowering their telecom costs.

Ashley Clayton, General Manager of Noble Systems Australia, said “We are honoured by TMC’s acknowledgment of our ongoing commitment to help companies improve customer engagement. SmartAccept can eliminate 24 seconds of hold time for the customer, helping businesses cut the average hold time almost in half – significantly reducing ASA and critical service indicators and offering a better customer experience.”

“Congratulations to Noble Systems for being awarded a 2017 CUSTOMER Contact Centre Technology Award. Noble SmartAccept has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognise their achievement.”

This 12th-annual Contact Centre Technology Award, presented by CUSTOMER magazine, honours vendors that embrace technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.