BroadSoft Business cloud PBX, team collaboration and contact centre apps now available for multinational enterprises

BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), today announced its BroadSoft Business cloud communication suite is available worldwide via several new BroadCloud® data centers throughout EMEA and APAC. Continue reading BroadSoft Business cloud PBX, team collaboration and contact centre apps now available for multinational enterprises

BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement

BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), unveiled significant enhancements to its cloud contact center solution, BroadSoft CC-One. Continue reading BroadSoft Business CC-One integrates UC experience, expands global reach and adds proactive customer engagement

BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience

BroadSoft, a global market share leader in cloud business software for unified communication as a service (UCaaS), and provider of collaboration and contact center as a service (CCaaS), announces an enhanced HD meeting experience, mobile workstream collaboration and an additional SaaS deployment option to its flagship unified communications and collaboration application, UC-One. Continue reading BroadSoft UC-One enhanced with mobile workstream collaboration and HD meeting experience

Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence

Solvvy, the leading intelligent self-service platform for customer experience, today announced it has raised $12 million in Series A funding led by Scale Venture Partners. The round, which included full participation from existing investors, including Pear Ventures, Signatures Capital and True Ventures, brings the company’s total funding to $16.5 million. As part of the financing, Rory O’Driscoll, Founding Partner at Scale Venture Partners, will join Solvvy’s Board of Directors. Continue reading Solvvy Raises $12 Million Series A to Fix Broken Customer Service Industry with Artificial Intelligence

Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey