Nespresso improves user experience at boutiques worldwide with guest Wi-Fi service from Orange Business Services

Orange Business Services has been selected as the global supplier of Nespresso’s guest Wi-Fi and internet service, which will be rolled out in most of its standalone boutiques on five continents. The service will help Nespresso bridge its in-store customer experience with its digital channels. Continue reading Nespresso improves user experience at boutiques worldwide with guest Wi-Fi service from Orange Business Services

83% of Financial Services Organizations Find Customer Authentication Experience Key Driver In Omni-Channel Authentication Management

NICE Actimize, a NICE business, has released a joint survey with PwC which outlined the state of omni-channel authentication strategies at financial services organizations (FSOs), observing that only 28 percent of FSOs have fully implemented cross-channel authentication management. Continue reading 83% of Financial Services Organizations Find Customer Authentication Experience Key Driver In Omni-Channel Authentication Management

Customer-facing IPsoft Amelia implementation at SEB wins AI innovation award

Nicolas Moch, Head of Information, Architecture and Strategy for SEB, the leading Nordic corporate bank, is the winner of this year’s Supernova Award from Constellation Research in the category of Artificial Intelligence and Augmented Humanity. Moch was recognized for spearheading projects with IPsoft’s Amelia to enhance bank operations and customer service. Continue reading Customer-facing IPsoft Amelia implementation at SEB wins AI innovation award

Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’

A new technology company that aims to help organisations engage and communicate with an emerging generation of “on demand” customers has been officially launched in Belfast. Syndeo was founded by Oliver Lennon, who previously founded software company SpeechStorm, a company which spun out of Kainos and was acquired by US software giant Genesys Inc two years ago. Continue reading Tech founder Oliver Lennon unveils new customer engagement start-up ‘Syndeo’

Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services

Aeriandi has unveiled its automatic speech recognition (ASR) technology – the latest addition to its Suite of Payment Card Industry Data Security Standard (PCI DSS) compliant voice services. After a successful roll out with a leading UK energy company, Aeriandi’s ASR technology is now widely available to all customers via its cloud-hosted secure payments platform. Continue reading Aeriandi Adds Automatic Speech Recognition to its Suite of PCI Compliant Voice Services

Global BPO Chooses NICE’s AI-Powered Nexidia Analytics Solution to Boost Compliance and Customer Service Across a Broad Range of Industries

NICE announced that business process outsourcer iEnergizer is implementing Nexidia Analytics to improve both regulatory compliance and customer service. Continue reading Global BPO Chooses NICE’s AI-Powered Nexidia Analytics Solution to Boost Compliance and Customer Service Across a Broad Range of Industries

Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, and Afiniti, the applied artificial intelligence company that transforms the way humans interact, have formed a new strategic partnership to deliver better customer experiences and optimize business results in Contact Centres. Continue reading Altitude and Afiniti Partner to Optimize Business Results with Artificial Intelligence in the Contact Centre