DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards

Genesys, the market leader in omnichannel customer experience and contact centre solutions, announced that Department for Work and Pensions (DWP) has been awarded Gold in the Best Innovation in Business Transformation category at the 2017 European Contact Centre & Customer Service Awards (ECCCSA) for its digital transformation programme with Genesys. Continue reading DWP and Genesys Win Gold in Best Innovation in Business Transformation at the 2017 European Contact Centre & Customer Service Awards

National Debt Relief Selects Twilio to Replace Legacy Contact Centre

Twilio, the leading cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio. In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio’s scalable, secure APIs that will serve 1,300 agents and employees across three service centers. Continue reading National Debt Relief Selects Twilio to Replace Legacy Contact Centre

Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution

Malindo Air, recipient of Asia Pacific Regional Airline of the Year, has successfully implemented an Omni-Channel Contact Center Solution from Aspect Software, a leading provider of fully-integrated customer Interaction Management, Workforce Optimization, Self-Service and 6 time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. Continue reading Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution