Extracting Calls from Old Call Recorders Checklist

Whether you need access to old call recordings for compliance reasons (FCA, MiFID II) or for business intelligence, there are a number of options available to help you preserve historic call recording audio and data including:

Contact Centre CLUB

  • Leaving your calls in the legacy platform
  • Migrating recordings to the new platform
  • Migrating recordings with an alternate data management solution, and accessing both old and new recordings from one portal

Legacy call retrieval can be a complicated topic. So we’ve put together a checklist to help you address the most important issues to consider when tackling this subject.

Download Checklist