GDPR compliance: a live chat checklist

GDPR compliance is demanded of all businesses handling EU citizens’ data by 25 May 2018. For companies across every industry, the paradigm of data privacy has changed fundamentally. Under GDPR, companies must follow uniform rules on how personal data is processed or face severe penalties. Here, live chat specialist, Parker Software, has complied an actionable checklist for live chat customers. Tick off these six straightforward steps to start your journey to GDPR compliance. Continue reading GDPR compliance: a live chat checklist

A quarter of UK consumers eye up potential GDPR compensation pay-outs

Simple curiosity, the lure of compensation pay-outs, and the chance to get their own back on companies who might have treated them badly: these are some of the reasons that will tempt consumers to use new rights coming in under the General Data Protection Regulation (GDPR), allowing individuals to request access to all the personal information any organization is holding about them, new research suggests. Continue reading A quarter of UK consumers eye up potential GDPR compensation pay-outs

Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management

Verint® announced the release of its new Automated Quality Management™ (AQM) solution, an integrated component of its market leading workforce optimization suite that can automate the entire quality management (QM) process, from scoring evaluations to assigning coaching. Continue reading Verint Automation Changes How Customer Engagement Industry Thinks About Quality Management

Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

PanTerra Enriches Streams, its Next-Generation Unified Cloud Service with Business Intelligence, Enhanced Notification and Mobile Improvements

PanTerra, the leading provider of unified cloud services for mid-market enterprises announced a major upgrade to Streams, its unified communications, team messaging and file sync & share cloud service. With today’s release, Streams adds enhanced business intelligence with powerful graphical analytics and expanded reports, real-time and threshold notifications and improved mobility collaboration. Continue reading PanTerra Enriches Streams, its Next-Generation Unified Cloud Service with Business Intelligence, Enhanced Notification and Mobile Improvements

KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution for Credit Unions and Banks

KIVA Group, a premier, omnichannel CEM/CRM software provider to credit unions and banks, announced today its hosted Respect™ unified Communication Center (uCC) offering. The inbound service solution, which is now available to all credit unions and banks, can be deployed as an entirely new agent service desktop with integration to the core system in less than a month. Continue reading KIVA Group Announces General Availability of QuickStart Hosted Call Center Solution for Credit Unions and Banks