Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Directors’ Club United Kingdom is delighted to announce the final shortlist for the Virtual Customer Assistant category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Virtual Customer Assistant Category Of The UK National Innovation Awards 2017

Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland

Teleperformance, the global leader in outsourced omnichannel customer experience management, is delighted to announce that Teleperformance UK has been awarded a new contract for NHS Blood and Transplant. Continue reading Teleperformance UK wins new contract for NHS Blood and Transplant – safeguards jobs in Northern Ireland

Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty

Conversocial, the leading social customer engagement platform unveils the next-generation in social customer care with new workflow, intelligence and insight capabilities. The new features enable support teams at enterprise brands to respond faster, work smarter and drive more measurable results. Continue reading Conversocial Announces Major Platform Enhancements, Enabling Brands to Conduct Social Messaging at Scale, Increase Customer Satisfaction & Drive Brand Loyalty

Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers

We’ve all experienced a frustrating interaction with customer service. You call expecting a simple resolution to a problem, but 30 minutes and multiple customer service representatives later, you’ve had to repeat your account information and issue for each person you’ve spoken with and still haven’t resolved the problem. Continue reading Conduent Report: Half of Consumers are Dissatisfied with Their Technology Suppliers

United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation

Microsoft Corp. and United Technologies Corp. (UTC) announced a strategic agreement that will create a differentiated customer and employee experience using intelligent technology innovation. Continue reading United Technologies chooses Microsoft Cloud to enhance customer experience and accelerate digital transformation