Genesys Sees Adoption Uptick as Nearly 250 Companies Worldwide Ditch Legacy Contact Centre Solutions

Genesys®, the global leader in omnichannel customer experience and contact centre solutions announced nearly 250 companies in 2017 are replacing legacy contact centre systems from Avaya, Cisco and others for the Genesys Customer Experience Platform. Continue reading Genesys Sees Adoption Uptick as Nearly 250 Companies Worldwide Ditch Legacy Contact Centre Solutions

adidas expands digital presence and launches new adidas app

“To you, for you, with you” is the motto for the new adidas app, which the sporting goods company revealed at Dreamforce, the world’s largest software conference, in San Francisco, California. The new app uses Salesforce technology including Commerce Cloud, Marketing Cloud and Service Cloud, and is available for download through the Apple App Store and the Google Play Store in the U.S. and UK. Continue reading adidas expands digital presence and launches new adidas app

American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service

eGain, the leading provider of cloud-based customer engagement solutions announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices. Continue reading American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service

Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground

Boxever, the Customer Intelligence Cloud for marketers announced that Aer Lingus, Ireland’s only four-star airline, has selected Boxever to help deliver on its promise of industry-leading guest experience. Aer Lingus partnered with Boxever because of their deep expertise in the travel industry, proven track record in working with the world’s leading airlines and best-of-breed technology. Continue reading Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground