79% Consumers Want to able to Contact Businesses Online

Over three-quarters (79%) of consumers believe businesses should provide a way for customers to engage with them online, according to a new survey by Enghouse Interactive. When the same question was asked in 2014, only 29% of those polled said this was important, demonstrating how attitudes have changed over the past three years. Continue reading 79% Consumers Want to able to Contact Businesses Online

ActiveOps Appoints Chief Technology Officer

ActiveOps, leaders in cloud-based back office workforce optimization solutions, announces the appointment of Kevin Evans as Chief Technology Officer. The creation of the CTO role underlines the continued growth of ActiveOps and Workware™ as an innovative and increasingly comprehensive back office workforce optimization solution. Continue reading ActiveOps Appoints Chief Technology Officer