Over three-quarters (79%) of consumers believe businesses should provide a way for customers to engage with them online, according to a new survey by Enghouse Interactive. When the same question was asked in 2014, only 29% of those polled said this was important, demonstrating how attitudes have changed over the past three years. Continue reading 79% Consumers Want to able to Contact Businesses Online
Daily Archives: November 8, 2017
ActiveOps Appoints Chief Technology Officer
ActiveOps, leaders in cloud-based back office workforce optimization solutions, announces the appointment of Kevin Evans as Chief Technology Officer. The creation of the CTO role underlines the continued growth of ActiveOps and Workware™ as an innovative and increasingly comprehensive back office workforce optimization solution. Continue reading ActiveOps Appoints Chief Technology Officer
How to reduce costs in the contact centre
Seven reasons why it pays to invest in cloud-based technology in contact centres, Thomas Rødseth of Puzzel… Continue reading How to reduce costs in the contact centre