Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths

Live customer engagement company, Vee24, has announced that Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches. Continue reading Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths

How GDPR will impact online retailers

Approximately 87 per cent of UK consumers bought at least one online product last year, and the UK is second only to Norway for making ecommerce purchases in Europe. With the industry booming, Roxanne Abercrombie, content strategist at live chat software specialist, Parker Software, explains how general data protection regulation (GDPR) will impact online retailers. Continue reading How GDPR will impact online retailers

Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt

Appirio, a Wipro company, unveiled several new solutions built on Salesforce Lightning to deliver highly personalised, industry-specific services. The solutions are all Lightning Bolts — frameworks that empower companies to accelerate the creation of communities, next-generation portals and customer-facing websites. Continue reading Appirio, a Wipro Company, Expands Industry Expertise with Launch of New Solutions for Salesforce Lightning Bolt

Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations

Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive more productive prospect conversations. Powered by AI, the Talkdesk for Sales product suite includes SalesAssistTM, power dialing, voicemail drop, local presence, Salesforce Sales Cloud integration, and more. Continue reading Talkdesk Launches AI Powered Product to Drive Better Inside Sales Conversations