Resilient plc and Daisy Group announce distribution agreement to address market demand for GDPR and MiFID II mobile call recording compliance solutions

Resilient plc and Daisy Group today announced a strategic partnership and distribution agreement to address the growing market demand for business mobile call recording solutions enabling compliance under the Markets in Financial Instruments Directive (MiFID) II and General Data Protection Regulations (GDPR). Continue reading Resilient plc and Daisy Group announce distribution agreement to address market demand for GDPR and MiFID II mobile call recording compliance solutions

MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years

VoiceSage, the customer engagement services leader, has announced projected sales worth over $40 million over the next five years from its new strategic alliance with Mobility MEA, a leading enterprise and carrier mobility specialist in the Middle East & Africa region and GEMA licensee for the UAE, Kingdom of Saudi Arabia, and Pakistan. Continue reading MOBILITY MEA pipeline will deliver $40 million of new VoiceSage revenue in the Middle East over the next five years

Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto

In an innovative move that will bring new convenience to its clients, Standard Chartered plans to deploy a chatbot on its online and mobile banking platforms and websites. Powered by Kasisto’s conversational artificial intelligence (AI) platform, KAI Banking, the chatbot will act as a virtual personal assistant to help clients manage money, make payments and analyse their spending in a split-second, via natural conversations in English and other languages. Continue reading Standard Chartered to give clients an edge with banking-savvy chatbot powered by Kasisto

IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk™

IPsoft, the leader in enterprise AI, announced its visionary new platform for business users, 1Desk™, that enables businesses to accelerate digital transformation and stay competitive in the digital economy. For the first time, enterprises will be able to draw on a digital labor pool of cognitive agents, virtual engineers and virtual administrators in order to automate entire end-to-end processes, from HR and IT, to Finance and Administration. Continue reading IPsoft Equips Businesses to Accelerate Digital Transformation at Scale by Automating Delivery of Enterprise Services with 1Desk™

Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management

Kronos unveiled its next-generation workforce management platform, Workforce Dimensions. Combining more than 40 years of global domain expertise with the latest in cloud computing technology, Kronos is redefining the future of workforce management: every facet of the platform, from a breakthrough user interface (UI) to its embedded artificial intelligence (AI) and machine learning algorithms, has been reimagined to help organizations drive better business outcomes. Continue reading Kronos Unveils Workforce Dimensions – A Revolutionary Platform that Reshapes the Future of Workforce Management

Qualtrics’ Advanced Text Analytics Powers Winning Customer Experience Advantage for Companies

Qualtrics, the leader in research and experience management, announced enhancements to its Qualtrics Text iQ™, a powerful text analytics engine that leverages the power of machine learning and predictive intelligence to help companies gain insights from their unstructured data. Continue reading Qualtrics’ Advanced Text Analytics Powers Winning Customer Experience Advantage for Companies

CRM Doesn’t Drive Sales: RainmakerForce Sales Technology AI Revolutionizes Forecast Management And Revenue Recovery

RainmakerForce, a San Francisco-based sales technology company introduces full-stack Sales Artificial Intelligence (AI) to help companies accelerate forecast attainment and recover lost revenue from the sales funnel. Continue reading CRM Doesn’t Drive Sales: RainmakerForce Sales Technology AI Revolutionizes Forecast Management And Revenue Recovery