Augment, a leader in customer experience-driven artificial intelligence, announced a collaboration with LivePerson, a leading provider of cloud-based mobile and online business messaging solutions, to build upon the company’s LiveEngage platform. The partnership is focused on helping companies maximize support teams’ performance by using AI algorithms, which lowers company costs through increased agent efficiencies and reduced training times. Continue reading Augment Announces Partnership with LivePerson to Further Enhance Artificial Intelligence-assisted Customer Journey
Daily Archives: November 15, 2017
Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Three leading online gaming companies have enhanced their efforts in player communications by signing up with Optimove, the leading provider of AI-driven CRM marketing. Optimove, which works with customer-centric businesses, announces that iGaming Cloud, Lottoland and Superbet have recently begun managing their player marketing operation using the advanced marketing platform. Continue reading Superbet, iGaming Cloud and Lottoland Select Optimove to Automate Personalized CRM
Arise Launches SMB Cloud Customer Support Solution
Arise Virtual Solutions Inc., the leader in on-demand customer management solutions, has once again showed the flexibility of its call center platform by launching a new small to mid-sized business solution. This new solution provides these companies access, for the first time, to the innovative tools and technology the company has been developing for over 20 years. Continue reading Arise Launches SMB Cloud Customer Support Solution
Promise of value drives business to solve AI puzzle, SAS reveals
With the trend towards AI advancing, there is a sense of confusion surrounding business leaders about how it is being used and how to take advantage of its potential. Independent research from SAS, the leader in analytics, has revealed that while nearly two-thirds (65 per cent) are convinced AI can generate value for their business, nearly half (46 per cent) are being held back by concerns around AI still being in its infancy. Continue reading Promise of value drives business to solve AI puzzle, SAS reveals
Forrester Releases France, UK & Germany 2017 Customer Experience Index Results
Customer experience rankings differentiated regionally in Europe, according to Forrester’s 2017 Customer Experience Index (CX Index™). The new data released today reveals that while CX quality remained poor in France and worsened in the UK, it slightly improved in Germany. Continue reading Forrester Releases France, UK & Germany 2017 Customer Experience Index Results
NICE Partners with Convexus to Expand Investment in Latin American Market
NICE announced a strategic partnership with Convexus SAC, a Peru-based company providing telecommunications and networking solutions for major brands across sectors. With this agreement, Convexus and NICE are bringing next generation next generation technologies to the rapidly expanding Peruvian market, including Interaction Analytics, Workforce Optimization (WFO), Robotic Process Automation (RPA). Continue reading NICE Partners with Convexus to Expand Investment in Latin American Market