Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1

Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced the release of Aspect® Via™ 17.1, the latest version of Aspect’s complete Customer Engagement Platform in the cloud. Aspect® Via™ 17.1 features enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1

Customer Experience is a Major Factor in Choice of Credit Provider

With credit playing such an important role in our daily lives the number of businesses lending to the public is increasing. Once the playground solely of traditional financial institutions, lending is now seen as a significant contributor to the bottom line for a variety of different types of company. In an increasingly crowded and competitive market, how can lenders stand out from the crowd and secure customers? Leading global customer experience expert, Webhelp, conducted a survey of 500 UK adults to discover which factors influenced their choice of lender. Continue reading Customer Experience is a Major Factor in Choice of Credit Provider

[24]7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers

[24]7.ai, a global leader in intent-driven customer experience solutions, announced its Fall 2017 Release that supports business chat, enabling companies to have a conversation with consumers using natural language, on more than a billion devices worldwide. The Fall 2017 Release, available to all existing [24]7.ai clients as part of new capability additions to the platform, also includes Vivid Speech functionality that enhances interactive voice response (IVR) with intuitive visual experiences. Continue reading [24]7.ai Adds Intelligent Messaging to Enable Continuous Conversations between Businesses and Consumers

Quinnipiac University Chooses iPerceptions to Measure Brand Perception

iPerceptions, a global leader in Voice of the Customer solutions, announced that Quinnipiac University has selected iPerceptions as their preferred VoC solution. iPerceptions will measure visitors’ opinions of Quinnipiac University and how they are impacted by the website – QU.edu. iPerceptions will then provide key recommendations to drive decisions about future marketing initiatives to optimize Quinnipiac University’s brand perception. Continue reading Quinnipiac University Chooses iPerceptions to Measure Brand Perception