With its vast knowledge of the AI sector, ICON has successfully developed a chatbot platform called ebo. ebo disrupts the costly, legacy-approach to customer service interactions in which humans are tasked to answer repetitive questions. Continue reading ICON Develops a Chatbot Powered by Artificial Intelligence
Daily Archives: November 20, 2017
Sluggish speeds show UK’s e-retailers are unprepared for seasonal splurge
A study of the UK’s leading e-retailers has revealed that poor page speeds are putting their Black Friday and Christmas sales at risk. The research, carried out by leading ecommerce and digital agency Visualsoft, found that 54% of leading e-retailers page speeds rated as ‘poor’, taking over nine seconds to load, and 32% only rated as fair, taking between six to eight seconds to load. Continue reading Sluggish speeds show UK’s e-retailers are unprepared for seasonal splurge
NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to have more successful conversations, has won a 2017 Tech of the Year Award, for Most Innovative Tech Firm. Continue reading NewVoiceMedia named Most Innovative Tech Firm in Tech of the Year Awards
Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
NICE inContact announced that Plum Voice has joined the DEVone developer program and provides cloud integrated voice response (IVR)-extended capabilities on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s No. 1 cloud customer experience platform. Continue reading Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack
Informatica®, the enterprise cloud data management leader accelerating data-driven digital transformation, announced that National Interstate Insurance Company (National Interstate), is implementing Informatica solutions to power industry-leading customer experiences and intelligent disruption across the commercial transportation insurance industry. Continue reading National Interstate Implements Informatica Intelligent Data Platform to Accelerate Ahead of Commercial Vehicle Insurance Pack