Five9, a leading provider of cloud software for the enterprise contact center market, announced the findings of the inaugural Five9 Customer Service Index, conducted by Zogby Analytics, which found that consumer savviness and the need for businesses to increase customer retention has increased the focus on customer experience as a top business priority. Continue reading Survey: Positive Customer Service Experiences is the Key to Success this Holiday Season
Daily Archives: November 21, 2017
National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
Five9, a leading provider of cloud software for the enterprise contact center market, announced that a rapidly-growing national real estate management company has selected a Five9 contact center cloud solution to support its expansion throughout the U.S. Continue reading National Real Estate Management Company Invests in Contact Center Cloud Solution from Five9
SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm
SapientRazorfish, part of Publicis.Sapient, announced that it has been named a Leader in The Forrester Wave™: Digital Experience Service Providers, Q4 2017. SapientRazorfish was among the select companies that Forrester invited to participate in its evaluation. Continue reading SapientRazorfish Named a Leader Among Digital Experience Service Providers by Independent Research Firm