Royal Brompton and Harefield NHS Foundation Trust selects Maintel to deliver cloud-based communications solution

Royal Brompton & Harefield NHS Foundation Trust has selected managed communications specialist Maintel to provide an industry-leading unified communications solution as part of its digital transformation strategy. Maintel’s ICON Communicate will allow 3,000 staff to benefit from a fully managed cloud telephony solution. Continue reading Royal Brompton and Harefield NHS Foundation Trust selects Maintel to deliver cloud-based communications solution

British businesses failing to provide customers with ways to get in touch at the risk of losing their custom

The majority of sectors in the UK are falling well short of providing ‘excellent’ contactability to their customers and prospects, finds latest research, with airlines and delivery firms emerging as the worst culprits among a poor-performing group. These findings – conducted across a number of sectors including retail banks, hotels and supermarkets – are particularly astonishing in today’s connected world, where reputations are made and lost on internet reviews and competition across channels is increasingly fierce. Continue reading British businesses failing to provide customers with ways to get in touch at the risk of losing their custom

Altitude Announces the Appointment of Natalia Bochan as Chief Marketing Officer

Altitude, a global provider of omnichannel solutions to deliver great customer experiences announced that Natalia Bochan has been appointed Chief Marketing Officer. Natalia Bochan’s mission is to develop Altitude’s market positioning in the customer experience market, put customer needs at the center of business initiatives, and execute marketing strategies to support product innovation and business growth. Continue reading Altitude Announces the Appointment of Natalia Bochan as Chief Marketing Officer