The UK’s leading national mental health care provider, Cygnet Health Care has chosen High Wycombe based Olive Communications, the leading cloud managed service provider to transform its communications infrastructure. Continue reading Cygnet Health Care selects Olive to deliver a new managed cloud and enterprise mobility communications infrastructure
Daily Archives: November 23, 2017
Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
Despite the mobile channel being an increasingly lucrative one for fraudsters to exploit, efforts to implement watertight authentication are being stymied by a lack of clarity around which party is liable in the event of sensitive data being compromised by hackers. It is time that mobile network operators (MNOs) and banks made a concerted effort to clear up this confusion and enable a positive customer experience to come first. This is according to Aspect Software. Continue reading Efforts to tackle mobile fraud are being hampered by a lack of clarity around liability, says Aspect Software
How AI could change your contact centre
Thomas Rødseth at Puzzel looks at how, why and where to start with AI… The roar has become louder over the last 12 months. Artificial Intelligence (AI) is coming and it will change everything. It’s been a gift to editors, bloggers, Ted talk speakers and conference organisers. Continue reading How AI could change your contact centre