West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America

West Corporation, a global provider of communication and network infrastructure services, is proud to announce that Gartner, Inc. has positioned the Company in the Niche Players quadrant of its annual “Magic Quadrant for Contact Center as a Service, North America”1 for the second year in a row. Continue reading West Positioned as a Niche Player in Gartner Magic Quadrant for Contact Center as a Service, North America

Communications Service Providers fail to address the biggest demographic segment, Generation Z

A new, global research study by Brite:Bill, an Amdocs company, finds that billing in the telecoms sector remains a prime cause of customer complaints, enquiries and churn, with over two thirds of consumers finding their bills hard to understand and 75 per cent not interested in the information provided. Continue reading Communications Service Providers fail to address the biggest demographic segment, Generation Z